Genting Privacy Policy

At Genting Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website, mobile applications and related services. Genting Casino is operated by Skill on Net Ltd (Malta, Reg. No. C50024), with its brand operated by Genting Casinos UK Limited, licensed and regulated by the UK Gambling Commission under account number 39326. By registering with us or using Genting Casino.com, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide our gaming services, verify your identity and comply with our regulatory obligations. Our Genting Casino registration process requires accurate personal details, and we continue to gather data throughout your relationship with us.

• We collect identity details such as your name, date of birth, address and contact information when you complete genting register forms.
• We gather financial information, including payment card details, e-wallet data and bank account details, when you use our deposit and withdrawal methods such as Visa, Mastercard, PayPal, Trustly, Skrill, Payz, Apple Pay and Google Pay.
• We track your gaming activity, including genting slots play, live casino sessions, deposits, bonus usage and genting withdrawal history, to manage your account and improve our services.
• We record technical data such as your IP address, device type, browser information and login timestamps whenever you use the genting app, genting login page or our desktop platform.
• We may collect communications you send us through live chat, email or our Report a Problem form.

How We Use Your Information

Here at Genting, we use your personal data for a range of legitimate purposes connected to running a regulated online casino. Our Genting Casino platform relies on this information to keep your account secure and your experience personalised.

• We use your data to verify your identity and age, confirming that you meet the minimum age requirement before you can access genting slots, genting live casino games or claim a genting bonus code.
• We process your financial details to handle genting deposit and genting withdrawal requests safely and efficiently.
• We analyse your activity to detect fraud, prevent money laundering and comply with UK Gambling Commission licensing conditions.
• We use your contact details to send account notifications, responsible gambling messages and, where you have consented, promotional offers such as a genting no deposit bonus, genting free spins or other genting promo code offers.
• Our Genting Casino Members' Club programme uses your activity data to calculate loyalty points, determine your VIP tier and tailor rewards accordingly.

Legal Basis for Processing

We process your personal data on several legal bases recognised under applicable data protection law, including the performance of our contract with you, compliance with our legal and licensing obligations, our legitimate business interests, and, where required, your explicit consent. Where we rely on consent, for example for marketing communications about genting bonus offers, you may withdraw that consent at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Genting share limited data with trusted partners where necessary to operate our services effectively.

• We share data with payment providers, including those processing Visa, Mastercard, PayPal, Trustly, Skrill and Payz transactions, to complete your genting deposit and withdrawal requests.
• We share information with identity verification providers to confirm your age and identity in line with regulatory requirements.
• We disclose data to regulators such as the UK Gambling Commission and to alternative dispute resolution bodies like eCOGRA when required by law or to resolve a complaint.
• We may share data with our game providers, including Pragmatic Play, NetEnt, Evolution, Playtech and other partners, where necessary for game functionality and fraud prevention.
• We may share information with affiliated Genting Group companies, including Genting Casinos UK Limited, for operational and compliance purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences and improve navigation across our Genting Casino app and desktop platforms. These technologies help us recognise returning players, maintain your Genting Casino login session, and understand how visitors interact with our games and promotions. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain features of our site.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Genting Casino systems use encryption and secure servers to safeguard sensitive information, including your financial details used for genting deposit and genting withdrawal transactions. Despite these measures, no system is completely secure, and we encourage you to keep your login credentials confidential, particularly your genting login and genting casino login details.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory and legal obligations under our UK Gambling Commission licence. Where you close your Genting Casino account, we may continue to retain certain records for a period required by anti-money laundering and gaming regulations.

Your Rights

Depending on your jurisdiction, you may have a number of rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request the deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications about genting bonus and genting promo code offers.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our data protection team at dpo@Genting Casino.com, or reach our general support team at contact@Genting Casino.com.

International Data Transfers

As part of the Genting Group, which includes Genting Berhad in Malaysia and operations across multiple jurisdictions, we may transfer your data outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Children's Privacy

Our services at Genting Casino are strictly intended for adults who meet the applicable age limit for genting casino registration in the United Kingdom. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our Genting Casino services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact us through live chat, available daily between 06:00 and 00:00 GMT, or by emailing contact@Genting Casino.com. For specific data protection queries, you can reach our dedicated team at dpo@Genting Casino.com. We aim to respond to all enquiries within 24 hours.